Customer Service

Customer Service - we throw that word around a lot, but what does it really mean? The definition of customer service is the assistance and advice provided by a company to those who buy or use its products or services. But how do we measure customer service? Is it by the deal we get, the conversations we had, the way we felt when all was said or done?

Everyone has their own beliefs regarding customer service and what distinguishes excellent service from bad. There is no specific formula that measures service the same for everyone. That's the beauty of the world we live in and everyone's ability to think and form opinions for themselves.

What comes to mind when you think of customer service in relation to SunSouth? Nice, knowledgeable, happy, friendly, helpful; are just a few of the many words from our most recent customer reviews. We pride ourselves on making sure we treat every customer who walks through our doors as family. Don't get me wrong, we don't always hit the mark, but we're only human (and no one can ever say they've never had some sort of disagreement with a family member)

We know there are other equipment stores out there, but our goal is to make you want to choose SunSouth over anything else. We want you to come back not because you have to but because you want to. We want this to feel like your family, having peace of mind that we always have your back.

Remember to think SunSouth for all your equipment needs!